Course-related Questions
Do you offer course credits or certification?
Yes. Please see course certification.
Do I qualify to take your courses?
The recommended prerequisites are listed in the course descriptions. The Professional Technical Writing, Professional XML Authoring and Introduction to XML courses require no prerequisites. Contact us by email if you would like more information.
How often do the courses run? When are they offered?
Courses start the first or second Monday of every month for all mentored courses except for the User Interface courses, which are held bimonthly.
If I am unable to complete my course due to circumstances, can I move to another session of the course?
Yes, if your personal circumstances prevent you from completing your course, you can email your instructor and he/she will arrange to move you to a later session within a year from the date you registered.
Do you provide on-site instruction?
Our courses are online only. We don’t offer on-site instruction.
Can I talk to the instructor before the course to ask questions?
Yes. If you would like to speak to the instructor before registering, please send us your question by email. It will be forwarded to the appropriate instructor.
Who are the course instructors?
A small bio of the course instructor is provided on each course description page along with a few course testimonials.
Are there a maximum number of students per course?
Our courses are generally small so that we can offer the best mentoring for a small group. If you would like to inquire about registering a large group, please contact us.
Do I need to buy any books or additional software?
No. The course materials are all online, so you do not need to purchase any books or software.
Can I take your courses if I don't live in North America?
Yes, you can take our courses if you don’t live in North America. We have students from many different countries taking our courses. The courses do include some live chats, but you can usually access a log of the chat if you are unable to attend.
Payments, Refunds, and Discounts Questions
Is there a group rate discount structure available for your courses?
Yes. A discount is offered to groups of 2 or more who sign up the same month for courses with Online-Learning.com. Please email us to receive your discount code.
How do I register if I think I qualify for a discount (group, association, returning student)?
Please email us to receive your discount code.
Is there a discount for returning to take more courses?
Yes – after completing one course, you receive a discount on future courses taken at Online-Learning.com. Email us to receive your discount as a returning student.
What payment methods do you accept?
We accept checks, PayPal, Visa, and Mastercard.
What is your refund policy?
If the class has not started and if you have not yet accessed the course, you can receive a full refund. Once you have accessed your course, you will not be able to obtain a refund. You can switch to a later session of the class at no additional cost (one free transfer). Subsequent transfers require an administrative fee.
How much will it cost to take a course?
You can find the course prices on the Registration page and on each course description page.
What is your cancelation policy?
We reserve the right to cancel a course due to insufficient enrollment. If a course has insufficient enrollment, we will offer you the choice of a full refund or enrollment in a class at a later date.
Other Questions
How long have you been offering online courses?
Online-Learning has been offering courses since 2000. The founders have been involved in distance education since the late 90s. The courses were initially developed and taught at universities and subsequently offered to business enterprises.
What do other students think of your courses?
Please see our Testimonials page.
What type of people typically take your courses?
Authors, writers, information designers, publishers, technical writers, novice web developers, and library personnel are some of the types of people in our courses.
What is your privacy policy?
Please see the Privacy page.