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Frequently asked questions

If you do not find the answer you are looking for, please send us your question at info@online-learning.com.

Course-related Questions
Do you offer course credits or certification?
Do I qualify to take your courses?
 How often do the courses run? When are they offered?
 What other services does your company provide?
 Do you offer training in Course Development and Delivery?
 Do you provide on-site instruction or consulting services?
 Do you license your content to third parties or corporate universities for internal use?
 Can I talk to the instructor before the course to ask questions?
 Who are the course instructors?
 Are there a maximum number of students per course?
 What topics are covered in the courses?
 Is there group work involved in the courses?
 What is the structure of your courses?
Why do some of the courses come with a CD?.
 What Software and Hardware do I need for a Course?
 Do your courses run on a Mac?

Payments, Refunds, Discounts Questions
 Is there a group rate discount structure available for your courses?
 How do I register if I think I qualify for a discount (group, association, returning student)?
 Is there a discount for returning to take more courses?
 What payment methods do you accept?
 What is your refund policy?
 How much will it cost to take a course?
 What is your cancellation policy?

 Other Questions
 How long have you being offering distance learning?
 What do you use to develop your Courses?
 Do you conform to IMS, SCORM and IEEE eLearning standards?
 What do other students think of your courses?
 What type of people typically take your courses?
 What is your privacy policy?

Course-related Questions
Do you offer course credits or certification?
Yes. Please see course certification.
Do I qualify to take your courses?
The recommended prerequisites are listed in the course descriptions. The Professional Technical Writing, Professional XML Authoring and Introduction to XML courses require no prerequisites. Contact us by email if you would like more information.
How often do the courses run? When are they offered?
Courses start the first or second Monday of every month.
Do you offer eLearning course development consulting?
Yes. Please contact business development.
Do you provide on-site instruction?
No. We do not provide on-site instruction.
Do you license your content to third parties or corporate universities for internal use?
Yes. Please contact business development.
Can I talk to the instructor before the course to ask questions?
Yes. Please send us your question by email. It will be forwarded to the appropriate instructor.
Who are the course instructors?
A small bio of the course instructor is provided on each course description page along with a few course testimonials.
Are there a maximum number of students per course?
There is no maximum. Additional instructors are added as necessary to ensure every student receives the appropriate amount of attention.
What topics are covered in the courses?
An outline is provided for each course on the course description page.Look in the section entitled "Highlights" and click on the "View detailed outline" link.
Is there group work involved in the courses?
Students in the Professional Technical Writing course complete two of the four assignments as a group. The other courses offer work for those students who would like to collaborate on projects. Arrangements can be made for students who wish to complete the work on their own.
What is the structure of your courses?
Please check our learning model.
Why do I some of the courses come with a CD?
Some of our courses require you to use the XMLSpy software application. As a result, the download sizes for the course materials would have been approximately 50-60MB. We didn't think it was reasonable to make you download 50-60MB. The download sizes for courses NOT requiring XMLSpy are between 8MB and 15MB. These can reasonably be downloaded over the Internet. The reason we allow you to download the materials is so that you can work offline with the materials if you like. Some of our students prefer to work on the course materials offline and then logon to attend chat sessions, post messages to the discussion board, submit assignments, or read their email.
What software and hardware do I need for a course?
You need a computer (500 MHz or faster), a minimum of 32MB memory, an 800 x 600 monitor, 35 MB of disk space is required for any of the courses using XML and an additional 40 MB of disk space during installation for those courses, an internet connection, an email account, and a CD-ROM drive. We provide all the software for our courses.
Do your courses run on a Mac?
All course material can be used with any web browser. However, the following courses use tools for assignments which are only available for the PC: Professional XML Authoring, Professional Technical Writing, Introduction to XML, and XSL Techniques. In the past, some students have used PC emulators on their Mac to run this software. You can find an emulator at www.connectix.com

Payments, Refunds, Discounts Questions
Is there a group rate discount structure available for your courses?
Yes. A discount is offered to groups of 5 or more who sign up the same month for courses with Online-Learning.com. Please email us to receive your discount code.
How do I register if I think I qualify for a discount (group, association, returning student)?
Please email us to receive your discount code.
Is there a discount for returning to take more courses?
Yes - after completing one course, you receive a discount on future courses taken at Online-Learning.com. Simply register and our system will identify you as a returning student.
What payment methods do you accept?
We accept checks, PayPal, Visa, Mastercard, and American Express.
What is your refund policy?
Full refunds are provided up to two (2) weeks before the class starts. 50% refunds will be provided in the two weeks prior to the start of the course. No refunds are provided after the class starts.
How much will it cost to take a course?
Information concerning the course prices can be found on each course page.
What is your cancellation policy?
We reserve the right to cancel a course due to insufficient enrollment. If a course has insufficient enrollment, we will offer you the choice of a full refund or enrollment in a class at a later date.

Other Questions
How long have you been offering distance learning?
The company has been in operation since 1995, the founders have been involved in distance education for the last 25 years and the courses were initially developed and taught at universities and subsequently to business enterprises.
What do you use to develop your courses?
We develop and deliver our courses using XML technology. Prior to XML we used SGML.
Do you conform to IMS, SCORM and IEEE eLearning standards?
We are 100% committed to open standards and are actively involved in the early deployment of standards.
What do other students think of your courses?
Please see our testimonials page.
What type of people typically take your courses?
Authors, writers, information designers, publishers, technical writers, web masters, web developers, and library personnel are usually present in each section of our courses.
What is your privacy policy?
Yes. Please see the privacy page.