Professional XML Authoring, Intro to XML Authoring, Web Publishing, Online Help System Design, E-learning Course Design Instructor
Susan’s academic degree in English from the University of Waterloo includes special research in communications, rhetoric, and online learning. She maintains an active interest in evolving technologies related to online learning, web technologies, and XML.
Susan administers Online-learning.com’s suite of courses, addressing issues of development and operations involving course authoring software, learning management systems, and communications. She works closely with instructors in all areas, supervising marking, course development, and standards of student performance.
Graphic Design Instructor
Doug is a product design consultant and software developer with Bedarra Research Labs (BRL) specializing in end-user requirements, user interface design, client-side web-based software design, and advanced visualization solutions for complex systems. He has over 25 years of experience in producing and managing the development of award-winning content, design patents, visual design, user experience design and instructional design for organizations such as IBM, Nortel Networks, Carleton University, and the Department of National Defence.
He has been the recipient of many design awards from the Canadian Graphic Designers Guild, several chapters of the Society of Technical Communicators, and the New York Advertising Association.
Business Writing, Professional Technical Writing Instructor
Kitty Bucsko has been teaching business communications and computer technology courses for over 30 years including courses for the Canadian Institute of Management. She has been a member of the Ontario College of Teachers since its inception and has a passion for the Internet and telecommunications technology. She is also an active member of the Society for Technical Communication.
Usability Testing Instructor
Adina has been working for more than 10 years as a User Experience specialist. She holds a Master’s degree in Human-Computer Interaction from Carleton University.
Adina’s main specialties are conducting user research studies in a formal usability lab. She has worked on the client site and remotely using a variety of techniques and methodologies, persona development, quantitative and qualitative data analysis, and user interface design. She has been working in both private industry and government, at times as a consultant but mostly as an employee within a usability team of researchers and designers.
User Interface Analysis, User Interface Design Instructor
Hans Bergman is a user interface design consultant with over 25 years of experience in teaching and human factors. He is the owner of Convergent Design, a company that specializes in human factors design. His clients include Fortune 500 companies such as Nortel Networks and Motorola.
XSL Techniques Instructor
Hugh Chatfield is owner and principal consultant of CyberSpace Industries 2000 Inc., a consulting and training firm specializing in SGML/XML. Hugh holds an honors degree in Physics from the University of Manitoba. He has over 25 years of IT experience, mainly within Nortel, and 12 years of direct SGML/XML experience.
Robert has an extensive amount of experience in information technology and has been in the data processing profession since 1980. He received his Bachelor of Science Degree in Computer Science from California State University Bakersfield in California. Over the years, Robert has worked with a great variety of computer systems and programming languages.