Team

Susan’s academic degree in English from the University of Waterloo includes special research in communications, rhetoric, and online learning. She maintains an active interest in evolving technologies related to online learning, web technologies, and XML.

Susan administers Online-learning.com’s suite of courses, addressing issues of development and operations involving course authoring software, learning management systems, and communications. She works closely with instructors in all areas, supervising marking, course development, and standards of student performance.

Kitty Bucsko has been teaching business communications and computer technology courses for over 30 years including courses for the Canadian Institute of Management. She has been a member of the Ontario College of Teachers since its inception and has a passion for the Internet and telecommunications technology. She is also an active member of the Society for Technical Communication.

Hans Bergman is a user interface design consultant with over 25 years of experience in teaching and human factors. He is the owner of Convergent Design, a company that specializes in human factors design. His clients include Fortune 500 companies such as Nortel Networks and Motorola.

Hugh Chatfield is owner and principal consultant of CyberSpace Industries 2000 Inc., a consulting and training firm specializing in SGML/XML. Hugh holds an honors degree in Physics from the University of Manitoba. He has over 25 years of IT experience, mainly within Nortel, and 12 years of direct SGML/XML experience.